What is the primary role of a greeter when customers arrive?

The primary role of a greeter when customers arrive is to provide quotes for wait times. This is a critical function as it sets the expectation for customers regarding how long they will need to wait before being seated. By accurately conveying wait times, the greeter helps manage customer satisfaction and keeps the flow of the dining experience smooth.

When arriving at a restaurant, patrons appreciate knowing how long they will wait, as this information can influence their decision to stay or leave. The greeter serves as the first point of contact, establishing a welcoming atmosphere and fostering a positive initial interaction. While other tasks may be important, such as maintaining the entrance or introducing customers to servers, they are secondary to the greeter's responsibility of managing wait times and ensuring an efficient dining experience.