What are black-out times?

Black-out times refer to specific periods when time off for staff is not available, typically due to high demand or special events at the restaurant. During these periods, managers may not allow employees to take vacation or personal days to ensure that the restaurant has adequate staffing to serve customers. Establishments often designate black-out periods around holidays or popular events when they expect an increase in patrons, ensuring a smooth operation and high-quality service during peak times.

Understanding this concept is essential for hostesses, as they need to be aware of staffing requirements during busy periods and communicate effectively with team members about availability and scheduling. The other options address different aspects of the restaurant's operation but do not specifically relate to the restrictions on employee time off during busy working times.