How should a seater guide customers to their seats?

Guiding customers to their seats is an essential aspect of providing excellent service as a hostess. Walking at the same pace as the customers fosters a welcoming and inclusive atmosphere. This approach allows for a more personal and attentive interaction, ensuring that customers feel comfortable and valued from the moment they enter the restaurant. It helps establish rapport and allows the hostess to engage in conversation while directing customers, enhancing their overall dining experience.

In contrast, pointing towards the seating area may seem efficient but lacks a personal touch. Rushing ahead of customers can create a sense of urgency or even neglect, which detracts from the friendly environment that a restaurant should embody. While explaining table settings can be informative, it is unrelated to the immediate task of guiding customers to their seats and is better reserved for when patrons are seated.