How should a hostess address customers on the waitlist?

The proper approach for a hostess addressing customers on the waitlist involves collecting their names and numbers accurately. This practice ensures that the hostess can efficiently track the order in which customers arrived and maintain a fair system for seating. Accurately capturing this information enhances customer experience, as it allows for timely notifications when tables become available.

Additionally, having the correct names and numbers minimizes confusion and helps establish a personal connection with the guests, showing that the restaurant values their visit and is organized. This clarity fosters trust and improves the overall waitlist management, ensuring that customers feel acknowledged during their wait.